Frequently Asked Questions

Vehicle Maintenance

How often should I change the oil?

Part of the  ownership experience involves letting US worry about the answers to questions like these so that you don’t have to! When it’s time for your scheduled maintenance, someone from our service center will give you a call so that the proper arrangements can be made. Of course, you could always check the owner’s manual of your specific model for more details.

At , we save you the trouble of keeping up with your mileages by performing inspections whenever you check in. As such, you can trust our technicians to keep you updated on the quality of your oil and notify you whenever it needs to be changed.

When should I replace the battery?

This is an easy one – just check the warranty date on the battery itself. The letter you see will represent a month – A for January, B for February, etc. The number is the year. So if you check your battery and see a number that says D17, for example, this means that you should replace your battery in April of 2017. You should always change the battery just prior to that date so that you don’t find yourself stranded in an unfortunate situation.

What do I do if my car does not start?

It could be a few things – a dead battery, a broken alternator or a bad starter. Likewise, you could be dealing with a broken timing belt or even a bad sensor. If the issue is the starter, you’ll know because you’ll hear a clicking noise when you try to engage the ignition. A dead battery, on the other hand, might also cause that noise. If you have your trusty voltmeter handy, check the battery yourself – it should have at least 12 volts when the vehicle is off. If the voltage does not drop below 10.5 volts when you turn the key with the voltmeter connected, the problem is likely your starter.

My “service engine soon” light is on. What do I do?

Why, you should “service your engine soon,” of course! Just give us a call at  and one of our techs will plug a code reader into the diagnostic port of your Hyundai. This will allow us to quickly diagnose the problem and get to the heart of the matter.

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Tires

How often should I replace the tires?

This, of course, depends on a few different things – like how you drive, where you drive and what type of tires you have in the first place. Tires always wear faster if you drive a lot on rough surfaces like gravel. Highway tires (those made of softer rubber) always wear faster, too. Every tire has an estimated number of miles on it that it is expected to last. Check your tires for wear, low pressure and other imperfections whenever you have the opportunity to do so.

Must my new tires be aligned?

This is always a good idea, because if your car’s tires have an uneven wear pattern they could need replaced sooner than you’d like. Definitely have an alignment done whenever you get new tires just to be on the safe side.

What type of tires should I buy?

This is another one of those questions that you can let  handle. We’ll talk to you about what type of driving you do and where you commonly go, which will put us in the best position to recommend the absolute best type of tire for your driving habits. It really doesn’t have to be much more complicated than that!

When should I replace my belts and hoses?

The time frame on this is going to vary, but generally speaking soft or cracked hoses should always be replaced. When belts start to show signs of dry rotting, or if the bottom side gets a bit shiny or it can no longer keep tension, you’ll want to change your belts as soon as you can.

What is the difference between OEM and generic parts?

OEM stands for “original equipment manufacturer” – which means that they’re made by the same people who made your car. In this case, that would be Hyundai. Generic parts are normally made by another manufacturer and while they often do fit your car, they just don’t have the types of quality checks that OEM parts do. You can rest easy knowing that at , we ALWAYS use only OEM parts for all procedures.

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Certified Professionals

Why should I use ASE-certified technicians?

At the service center, we employ only those mechanics that are ASE-certified. This means that our personnel is specially trained and certified to work on Toyota vehicles and all of its systems. Because ASE-certified technicians follow the exact standards established by Toyota, you can be assured that no one else knows your vehicle better.

Knowing how to diagnose your Toyota’s problems also requires specialized training in diagnostics using sophisticated equipment. All of the mechanics here at are thoroughly trained in doing so to ensure that any issues are properly diagnosed and repaired the first time.

What about using an uncertified mechanic?

If you choose a mechanic that has not been certified in Toyota vehicles, you won’t have the assurance that the person is able to complete the job. You also won’t know what kind of parts the mechanic is using. Without an ASE-certified mechanic working on your vehicle, you might not be able to get a guarantee on the work that was performed or the parts that were used.

What are the ASE certification requirements?

All mechanics must pass the ASE test that relates to their specialty or be a master technician. A master technician must pass a group of tests as well as possess two years of hands-on experience. For vehicle repair, eight tests must be passed including the following:

• Suspension and steering
• Heating and air conditioning
• Manual drivetrain and Axles
• Engine performance
• Engine repair
• Automatic transmission and transaxle
• Electrical and electronics system
• Brakes

For collision work, four tests must be passed including:

• Structural analysis
• Painting and refinishing
• Mechanical and electrical components
• Non-structural analysis and damage repair

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Technology

HomeLink® puts you in control

Toyota vehicles come equipped with HomeLink® This system enables you to easily control your home systems by using the three buttons within your vehicle’s interior. You can now get rid of those clunky remote controls and rely instead on the streamlined HomeLink® system. Close your garage door after your children leave for school, open your front gate to allow a delivery driver to access your porch, control your interior lighting to accommodate a late night at the office or turn off your home’s security system to allow unexpected guests to gain access.

Toyota Bluetooth

Using the Bluetooth technology that’s built right into your Toyota, you can enjoy hands-free access to all of your favorite smartphone features. For example, you can send voice messages, receive phone calls, access your favorite playlists, among other capabilities.

In order to access this convenient feature, you simply need to pair your Toyota with your smartphone. First, make sure that Bluetooth is turned on, then look for the Toyota BT connection. If you need help, let a service member know and they’ll be glad to assist you.

Entune™

There are several new technologies in TOYOTA vehicles that make driving them more enjoyable as well as smarter. Entune™ Audio Plus with Connected Navigation App is one technology that adds new levels of functionality and ease while driving as well as before and after the journey.

Safety Connect®

Getting into a tough spot when you’re on the road can be stressful regardless of what kind of car you have. However, it’s a lot easier to handle when you have the right support by your side. Safety Connect® gives you a link to emergency responders — no matter when you need them.

Automatic Collision Notification: Anytime your airbag deploys or a significant collision occurs, our 24/7 response center is alerted to the situation. They’ll attempt to call you first to assess the damage, and then alert emergency services if necessary.

Emergency Roadside Button: If you need emergency assistance, just hit the assistance button in your Toyota to talk to a responder.

24/7 Roadside Assistance: From blown out tires to towing services, you have help whenever you need it.

Stolen Vehicle Locator: Advanced GPS keeps your Toyota in sight no matter who has it.

Toyota Service Connect: When life gets hectic, car maintenance is usually one of the first things that pushed to the back burner. Service Connect is there to give you the reminders and alerts you need to keep your vehicle healthy.

What is Toyota Service Connect

Vehicle Health Reports: These reports tell you the big picture about your car. They give you the maintenance information you need to stop small problems from turning into expensive (or dangerous) disasters. Reports are updated monthly, but you can access them at any time.

Maintenance Reminders: Get alerts about when you need maintenance via your mobile phone or email address. Dealers are notified too for easier coordination.

Vehicle Alerts: Vehicle health reports are generated when a dashboard indicator light is activated. You’ll receive a notification, so you can view the reports either on the mobile app or online.

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